How quickly will my order be processed and shipped?
We process all incoming orders within 1–2 business days. This includes payment confirmation, product preparation, quality check, and packaging.
Shipping carriers collect parcels on business days only, so weekends and holidays do not count toward processing times.
As soon as your order is approved or shipped, you will receive an automatic email update with full details and tracking (if available).
How can I pay for my order?
All payments on our site are securely processed through the Shopify Payments system, ensuring reliability and fast authorization.
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- PayPal
- Shopify payments
- Apple Pay
- Google Pay
Each payment method is encrypted and handled with advanced protection.
Please note: prepaid and gift cards are not accepted due to verification limitations.
Is it safe to enter my credit card information online?
Yes. Our checkout uses industry-standard SSL encryption, the same technology trusted by major banks and international retailers.
Your card details are never stored on our servers — they are processed securely by Shopify’s certified payment gateway.
This ensures your personal data is fully protected during every transaction.
What are the delivery times and costs?
Delivery time varies depending on your chosen shipping method:
-
Standard Shipping: approx. 3–6 business days
-
Expedited Shipping: approx. 1–3 business days
-
Local Priority Options (if available): fastest possible delivery
Shipping costs depend on the weight, size, and destination of your order. Most deliveries range between $4.99 and $19.99.
More details can be found in our Delivery Policy.
Is delivery guaranteed?
Yes, we offer a 100% delivery guarantee.
If your package is delayed, damaged in transit, or does not arrive, simply contact us — we will assist you immediately and arrange the best solution, including replacement or next steps with the carrier.
Can I return items for a refund or replacement?
Due to the intimate nature of our products, we cannot accept returns on opened or used items.
However, if your product arrives defective, damaged, or not functioning as expected, we will replace it or provide a refund after a short verification.
You can always reach our support team at support@sextoysshop.com
Please review our Return Policy before sending any request.
What is your chargeback policy?
We are always ready to resolve any issue — billing problems, delivery delays, damaged items — simply contact us and we will assist you promptly.
If a customer files a chargeback without first contacting us, their profile and card may be permanently restricted from future purchases, as the payment processors treat chargebacks as fraud flags.
Talking to us first is the quickest and safest way to solve any concern.
Is ordering from SexToysShop.com confidential?
Yes. We take privacy very seriously.
Your items are shipped in plain, discreet packaging with no logos, no product names, and no mention of store contents on the outside.
Billing statements appear simply as a neutral merchant name with no descriptive wording.
Do you ship to PO Boxes?
Yes. Most orders can be delivered to PO Boxes, as long as the package dimensions meet the size limits of your specific PO Box.
If the parcel is too large, the carrier may hold it at the post office for pickup.
Do you ship to APO/FPO addresses?
Yes, we support APO/FPO shipments.
Please keep in mind:
-
delivery times may be longer than standard
-
customs or military restrictions may apply to certain product types
-
some items may be inspected or restricted according to APO/FPO guidelines
For official restrictions, refer to the USPS military mail rules.
Do I need to register to place an order?
No, creating an account is completely optional.
You can check out as a guest — fast and simple.
However, registered customers enjoy:
-
quicker checkout (your details are saved securely)
-
easy access to previous orders
-
ability to track order status directly in your account
-
exclusive promotions and updates
What if my order shows “delivered” but I didn’t receive it?
If your tracking shows “delivered” but you cannot locate the package, please:
-
Check with neighbors, building staff, or parcel lockers.
-
Review your tracking for notes (e.g., left at front desk, garage, mailbox).
-
Contact the shipping carrier and request an investigation using your tracking number.
Once a parcel leaves our warehouse, the carrier becomes responsible for delivery.
If the carrier officially declares the package lost, you can file a claim according to their procedure.