Welcome to SexToysShop.com

Return Policy

General Information

When you receive your package, promptly check the items to make sure the items are working. We are happy to provide store credit or replace items found to be DEFECTIVE. Due to the nature and usage of Adult Products, ALL SALES ARE FINAL and the warehouses do not accept returns.

You must contact us within the first 30 days when you have received a defective item and are requesting either a refund or replacement. Please send your order number, the product name, and a detailed description of the issue and/or photos to support@sextoysshop.com

We have tens of thousands of products on our site. Some of the products have measurements and some do not. We will not issue a refund for a product without measurements, due to the size. Please make sure the product you are ordering meets all of your requirements, including size, before placing your order. In the event a product does not match its description, please contact us at support@sextoysshop.com with details and photos. The same is true for color as different monitors display colors according to user settings. Finally, manufacturers may change packaging styles before they update our images. In these cases, the product is exactly has described, but the packing may look different. These situations are not cause for return/credit.

What if I receive a defective/damaged item?

We're happy to help!

If you receive a defective/damaged item, please contact us via email within the first 30 days after the ship date, with the following information:

  • Order number
  • Name of the item
  • Detailed description of issue, including any troubleshooting that has been tried
  • Photos
  • We are happy to help troubleshoot the issue and if the item is defective, we can have a replacement sent or issue a credit to your account. Please note that all product issues must be reported within the first 30 days.

    My order was returned to sender. What should I do?

    If your order is returned to sender as Undeliverable/Unclaimed/Refused, the warehouse will notify us once it has been returned to them and processed. At that time we can issue a credit for the returned product(s). We cannot refund any shipping costs in these cases.

    Please be sure when entering addresses that all information is correct. If the shipping carrier cannot locate the address, they will return the shipment to sender.

    If you have further questions or problems, please do not hesitate to contact us at support@sextoysshop.com

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